Question 1

Business processes should never drive MIS choices and should be based on business strategies and goals.

Accepted Answer

A) True 
 B)False

Question 2

A business process model and notation (BPMN)activity is used to control the flow of a process.

Accepted Answer

A) True 
 B)False

Question 3

Todd Haitz is the marketing manager for the National Basketball Association.Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?

Accepted Answer

A)  Marketing campaign ROI 
B)  Marketing campaign percentage of fans purchasing Sports Illustrated magazine 
C)  Marketing campaign advertiser revenue sales 
D)  Marketing campaign market share

Question 4

What does BPR assume about the current process in the extreme?

Accepted Answer

A)  Current process is irrelevant 
B)  Current process is broken 
C)  Current process must be overhauled from scratch 
D)  All of these choices

Question 5

What compiles information from multiple sources and tailors it to meet user needs?

Accepted Answer

A)  Drill-down 
B)  Sensitivity analysis 
C)  What-If analysis 
D)  Digital dashboard

Question 6

A static process continuously changing and provides business solutions to ever-changing business operations.

Accepted Answer

A) True 
 B)False

Question 7

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Accepted Answer

A)  Customer satisfaction metrics 
B)  Efficiency metrics 
C)  Effectiveness metrics 
D)  Benchmarking metrics

Question 8

Data collection,solution generation,and solution implementation are all concepts associated which of the following processes?

Accepted Answer

A)  The six-step problem solving process 
B)  The six-step decision making process 
C)  The four-step problem solving process 
D)  The four-step decision making process

Question 9

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

A)  Analytics 
B)  Structured decisions 
C)  Unstructured decisions 
D)  Semi-structured decisions

Question 10

What is a graphical notation that depicts the steps in a business process?

Accepted Answer

A)  Business process model nation 
B)  Business practice model notation 
C)  Business process model notation 
D)  Business practice management notes

Question 11

Examples of static processes include running payroll,calculating taxes,and creating financial statements.

Accepted Answer

A) True 
 B)False

Question 12

What includes the tasks,activities,and responsibilities required to execute each step in a business process?

Accepted Answer

A)  Workflow 
B)  Swim lane 
C)  Automation 
D)  Streamlining

Question 13

A dynamic process continuously changing and provides business solutions to ever-changing business operations.

Accepted Answer

A) True 
 B)False

Question 14

According to Peter Drucker,what are managers who do the right things addressing?

Accepted Answer

A)  Efficiency 
B)  Effectiveness 
C)  Both efficiency and effectiveness 
D)  Customer satisfaction only

Question 15

A consolidation rotates data to display alternative presentations of the data.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is considered an operational decision or structured decision?

Accepted Answer

A)  Determining how many employees are out sick 
B)  Determining the impact of last month's marketing campaign 
C)  Allocating resources to a department for a new system 
D)  Monitoring performance of a project team

Question 17

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

Accepted Answer

A)  Genetic algorithm 
B)  Expert system 
C)  Intelligent agent 
D)  Virtual reality

Question 18

What are dynamic,non-routine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions?

Accepted Answer

A)  Operational business processes 
B)  Managerial business processes 
C)  Strategic business processes 
D)  Success business processes

Question 19

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders,and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Accepted Answer

A)  Strategic 
B)  Owner 
C)  Operational 
D)  Managerial

Question 20

A virtual workplace is a work environment that is not located in any one physical space.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions Processes: Value Driven Business

Business processes should never drive MIS choices and should be based on business strategies and goals.

A business process model and notation (BPMN)activity is used to control the flow of a process.

What does BPR assume about the current process in the extreme?

What compiles information from multiple sources and tailors it to meet user needs?

A static process continuously changing and provides business solutions to ever-changing business operations.

Data collection,solution generation,and solution implementation are all concepts associated which of the following processes?

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

What is a graphical notation that depicts the steps in a business process?

Examples of static processes include running payroll,calculating taxes,and creating financial statements.

What includes the tasks,activities,and responsibilities required to execute each step in a business process?

A dynamic process continuously changing and provides business solutions to ever-changing business operations.

According to Peter Drucker,what are managers who do the right things addressing?

A consolidation rotates data to display alternative presentations of the data.

Which of the following is considered an operational decision or structured decision?

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

What are dynamic,non-routine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions?

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders,and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

A virtual workplace is a work environment that is not located in any one physical space.