Question 1

What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

Accepted Answer

A)   Usability
B)   Customer satisfaction
C)   Financial
D)   Conversion rates B

Question 2

Artificial Intelligence stimulates human thinking and behavior,such as the ability to reason and learn.What is the ultimate goal of AI?

Accepted Answer

A)   To build an intelligent system
B)   To build an intelligent agent
C)   To build a system that can mimic human intelligence
D)   To build a system that can mimic an expert agent C

Question 3

What is a haptic interface?

Accepted Answer

A)   The viewing of the physical world with computer-generated layers of information added to it
B)   A wearable computer with an optical head-mounted display (OHM
D)  
C)   Uses technology allowing humans to interact with a computer through bodily sensations and movements
D)   A work environment that is not located in any one physical space C

Question 4

Asking how many employees are out sick is a type of operational question.

Accepted Answer

A) True 
 B)False

Question 5

Which of the below business processes would you find in the marketing and sales division?

Accepted Answer

A)   Manufacturing inventory
B)   Enrolling employees in health care benefits
C)   Promoting of discounts
D)   Creating financial statements

Question 6

A business process model and notation (BPMN)flow displays the path in which the process flows.

Accepted Answer

A) True 
 B)False

Question 7

A model is a simplified representation or abstraction of reality.

Accepted Answer

A) True 
 B)False

Question 8

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

Accepted Answer

A)   Slice-and-dice
B)   Pivot
C)   Drill-down
D)   Consolidation

Question 9

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

Accepted Answer

A)   Multiplying the firm's sales by the industries total sales
B)   Dividing the firm's sales by the total market sales for the entire industry
C)   Subtracting your competitors sales from your total sales
D)   Subtracting the industries total sales from the firm's total sales

Question 10

What are operational business processes?

Accepted Answer

A)   Dynamic,non-routine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions
B)   Semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements
C)   Static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes
D)   None of these choices

Question 11

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 12

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A)   Intelligent system
B)   Artificial intelligence
C)   Neural network
D)   Intelligent agent

Question 13

What are strategic business processes?

Accepted Answer

A)   Dynamic,nonroutine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions
B)   Semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements
C)   Static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes
D)   None of these choices

Question 14

What are semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements?

Accepted Answer

A)   Operational business processes
B)   Managerial business processes
C)   Strategic business processes
D)   Success business processes

Question 15

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

Accepted Answer

A)   Automation - streamlining - reengineering
B)   Artificial intelligence - streamlining - reengineering
C)   Automation - workflow - reinvention
D)   Automation - consolidating - restructuring

Question 16

At the operational level employees are develop,control,and maintain core business activities required to run the day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 17

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Accepted Answer

A)   Online transaction processing (OLTP) 
B)   Online analytical processing (OLAP) 
C)   Digital dashboard
D)   Visualization

Question 18

The local florist in town is Cheryl Steffan,who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)   Modeled the As-Is process,fixed the errors,and then created the To-Be process
B)   Modeled the To-Be process,fixed the errors,and then created the As-Is process
C)   Moved directly to implementing the To-Be process without analyzing the As-Is process
D)   Moved directly to implementing the As-Is process without analyzing the To-Be process

Question 19

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

Accepted Answer

A)   Accounting and Finance
B)   Marketing and Sales
C)   Operations Management
D)   Human Resources

Question 20

What would a company like eBay or Amazon be constantly benchmarking?

Accepted Answer

A)   MIS efficiency
B)   MIS effectiveness
C)   MIS efficiency and MIS effectiveness
D)   Usability metrics only

Exam 2: Decisions Processes: Value Driven Business

What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

Artificial Intelligence stimulates human thinking and behavior,such as the ability to reason and learn.What is the ultimate goal of AI?

What is a haptic interface?

Asking how many employees are out sick is a type of operational question.

Which of the below business processes would you find in the marketing and sales division?

A business process model and notation (BPMN)flow displays the path in which the process flows.

A model is a simplified representation or abstraction of reality.

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

What are operational business processes?

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

What are strategic business processes?

What are semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements?

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

At the operational level employees are develop,control,and maintain core business activities required to run the day-to-day operations.

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

What would a company like eBay or Amazon be constantly benchmarking?