Multiple Choice
Which industries will want to keep using CRM as a major strategic focus in the future?
A) Industries whose products are unique
B) Industries whose products are difficult to differentiate
C) Industries whose products are exclusive
D) Industries whose products are distinctive
Correct Answer:
Verified
Correct Answer:
Verified
Q1: What maintains customer contact information and identifies
Q4: The three phases of CRM include (1)
Q5: What allows customers to use the web
Q6: _ management systems target sales opportunities by
Q7: Describe three CRM technologies used by sales
Q9: Sales management, contact management, and _ management
Q18: RFM stands for Regency, Frequency, and Monetary.
Q28: What is the primary difference between contact
Q32: Which of the following was one of
Q81: Which of the following operational CRM technologies