Question 1

Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.

Accepted Answer

CRM applications' primary users are sales,marketing,and customer service.CRM's primary business benefits are sales forecasts,sales strategies,and marketing campaigns.SCM applications' primary users are customers,resellers,partners,suppliers,and distributors.SCM's primary business benefits are market demand,resource and capacity constraints,and real-time scheduling.ERP applications' primary users are accounting,finance,logistics,and production.ERP's primary business benefits are forecasting,planning,purchasing,material management,warehousing,inventory,and distribution.

Question 2

In the past,departments made decisions independently of each other.

Accepted Answer

A) True 
 B)False  True

Question 3

Who are the primary users of ERP systems?

Accepted Answer

A)   Sales, marketing, customer service
B)   Accounting, finance, logistics, and production
C)   Customers, resellers, partners, suppliers, and distributors
D)   All of these B

Question 4

What must a system do to qualify as a true ERP solution?

Accepted Answer

A)   Be flexible.
B)   Be modular and closed.
C)   Extend only throughout the company, not outside the company.
D)   All of these.

Question 5

One of the primary reasons for ERP's explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Accepted Answer

A)   Eliminates redundancies.
B)   Cuts down wasted time.
C)   Removes misinformation.
D)   All of these.

Question 7

Which of the following describes ERP systems?

Accepted Answer

A)   ERP systems provide a foundation for collaboration between departments.
B)   ERP systems enable people in different business areas to communicate.
C)   ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D)   All of these.

Question 8

Describe the role information plays in enterprise resource planning systems.

Accepted Answer

The answer of Describe the role information plays in enterprise...

Question 9

Accounting,finance,logistics,and production are the primary users of ___________ systems.

Accepted Answer

The answer of Accounting,finance,logistics,and production are the primary users of...

Question 10

What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

Accepted Answer

A)   Middleware
B)   Enterprise application integration middleware
C)   Automated business process
D)   Ebusiness infrastructure

Question 11

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 12

Compare middleware and enterprise application integration middleware.

Accepted Answer

The answer of Compare middleware and enterprise application integration middleware....

Question 13

Identify the primary forces driving the explosive growth of enterprise resource planning systems.

Accepted Answer

The answer of Identify the primary forces driving the explosive...

Question 14

Integrations are achieved by using ___________.

Accepted Answer

The answer of Integrations are achieved by using ___________....

Question 15

Which application are employees most likely to use?

Accepted Answer

A)   CRM
B)   SCM
C)   ERP
D)   All of these

Question 16

To qualify as an ERP system,it must be flexible,modular and open,and comprehensive,and it must extend beyond the company.

Accepted Answer

A) True 
 B)False

Question 17

What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?

Accepted Answer

A)   Middleware
B)   Enterprise application integration middleware
C)   Automated business process
D)   Ebusiness infrastructure

Question 18

What is at the heart of any ERP system?

Accepted Answer

A)   Information
B)   Employees
C)   Customers
D)   Database

Question 19

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

Accepted Answer

A)   CRM
B)   SCM
C)   ERP
D)   All of these

Question 20

What are the primary business benefits of an ERP system?

Accepted Answer

A)   Sales forecasts, sales strategies, and marketing campaigns.
B)   Market demand, resource and capacity constraints, and real-time scheduling.
C)   Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D)   All of these.

Exam 12: Integrating the Organization From End-To-End Enterprise Resource Planning

Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.

In the past,departments made decisions independently of each other.

Who are the primary users of ERP systems?

What must a system do to qualify as a true ERP solution?

One of the primary reasons for ERP's explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Which of the following describes ERP systems?

Describe the role information plays in enterprise resource planning systems.

Accounting,finance,logistics,and production are the primary users of ___________ systems.

What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Compare middleware and enterprise application integration middleware.

Identify the primary forces driving the explosive growth of enterprise resource planning systems.

Integrations are achieved by using ___________.

Which application are employees most likely to use?

To qualify as an ERP system,it must be flexible,modular and open,and comprehensive,and it must extend beyond the company.

What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?

What is at the heart of any ERP system?

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

What are the primary business benefits of an ERP system?