The Term Performance Quality Refers To

Multiple Choice

The term performance quality refers to:

A) The difference between customer expectations (for attributes, services, functionality, etc.) and product design.
B) The gap between product design specifications and actual performance of the product.
C) Customer satisfaction with the total experience of a product or service.
D) The gap between actual performance of a product and customer expectations.
E) Costs related to meeting customer demands and quality-related expectations.