Which of the Following Statements Regarding the Meaning of "Quality

Multiple Choice

Which of the following statements regarding the meaning of "quality" is true?

A) Total quality can be decomposed conceptually into two broad components: features and performance.
B) "Features," as used in the discussion of quality, refers to actual functionality of a product.
C) Another name for product features is performance quality.
D) Cost-of-Quality (COQ) reporting is most helpful in managing design quality.
E) Quality of design is defined as the difference between design specifications and customer desires.