Multiple Choice
Which of the following items is not considered an external quality (performance) metric?
A) On-time delivery rates.
B) Customer response time (CRT) .
C) Number of customer complaints.
D) Throughput efficiency (i.e., the ratio of throughput to resources used) .
E) Percentage of products that experience early or excessive failure.
Correct Answer:
Verified
Correct Answer:
Verified
Q28: Regardless of the differences in format, a
Q29: Conformance to a quality standard that requires
Q30: Explain what is meant by the term
Q31: Which one of the following is not
Q32: In a Cost of Quality (COQ) report,
Q34: ISO 14000:<br>A) Provides a set of quality
Q35: The tool that can be used to
Q36: Which of the following statements regarding the
Q37: Which of the following terms refers to
Q38: The quality cost of prevention:<br>A) Includes the