Multiple Choice
Which of the following is not an external nonfinancial measure of quality?
A) Number of defective parts produced.
B) Number of defective units shipped to customers.
C) Number of customer complaints.
D) Delivery delays (e.g., difference between scheduled and actual delivery date) .
E) Percentage of products that experience early or excessive failure.
Correct Answer:
Verified
Correct Answer:
Verified
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