After Critical Success Factors (CSFs) Have Been Identified, the Next

Multiple Choice

After critical success factors (CSFs) have been identified, the next step in developing a competitive strategy is to develop relevant and reliable measure for these CFSs.These measures are important to help the organization:

A) Make profit for any extended period.
B) Increase sales above previous year(s) .
C) Develop policies to enhance customer profitability.
D) Improve productivity in selected product areas.
E) Monitor progress toward achieving strategic goals.