Multiple Choice
In which of the following situations is there an indirect contact between a firm and a customer?
A) A consumer placing an order over the telephone
B) A customer asking an attendant for directions at an amusement park
C) A consumer replying to a request sent in an email by a company
D) A consumer watching a television commercial
E) A guest checking into a hotel
Correct Answer:
Verified
Correct Answer:
Verified
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