One Way to Define the Speaking-Listening Differential Is to Say

Multiple Choice

One way to define the speaking-listening differential is to say:

A) active listening makes better speakers.
B) customers can listen to words at a rate five times faster than the rate at which salespersons can speak.
C) salespeople should speak 80 percent of the time and listen no more than 20 percent of the time.
D) speaking divided by listening equals communication.
E) articulation equals listening divided by speech rate.