Which of the Following Statements About Active Listening Is FALSE

Multiple Choice

Which of the following statements about active listening is FALSE?

A) Paraphrasing what a prospect says is fine, but never repeat things word for word.
B) A salesperson should listen to a customer's words from the customer's point of view.
C) Additional questions can give a salesperson a more complete understanding of what a prospect is trying to communicate.
D) Tolerating silence gives a customer time to think.
E) Summarizing provides both a salesperson and a customer with an overview of what has been said.