Jennifer Walks in to Her Customer's Office,and Immediately the Customer

Multiple Choice

Jennifer walks in to her customer's office,and immediately the customer begins talking about his problems both at work and at home.Jennifer had a sales presentation prepared for the customer but,instead listens quietly,asking questions where appropriate and offering support when appropriate.Jennifer is practicing:

A) paraphrasing the customer.
B) active listening.
C) the body language agreement method.
D) the tolerating silence presentation format.
E) the low-context-high-context differential.