Question 1

Employee survey research allows the company to monitor trends over time and thus prevent problems, before they happen, in the area of _____.

Accepted Answer

A) dissatisfaction among low performers 
B) voluntary turnover 
C) involuntary turnover 
D) low productivity 
E) low quality

Question 2

Negative affectivity describes a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

Accepted Answer

A) True 
 B)False

Question 3

The key driving force behind all the different forms of job withdrawal is job satisfaction.

Accepted Answer

A) True 
 B)False

Question 4

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

Accepted Answer

A) True 
 B)False

Question 5

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following happens in the mediation stage of an alternative dispute resolution?

Accepted Answer

A) The two people in conflict attempt to arrive at a settlement together. 
B) A panel composed of representatives from the same level hears the case. 
C) A neutral third party hears the case via a nonbinding process. 
D) A professional arbitrator hears the case and resolves it unilaterally. 
E) The judiciary system steps in to resolve the dispute based on the suit filed.

Question 7

Beta Inc., a publishing firm, implements pay-for-performance raises. This is likely to lead to:

Accepted Answer

A) satisfaction among low performers. 
B) high involuntary turnover. 
C) dissatisfaction among high performers. 
D) operational problems due to high performers leaving. 
E) low performers being motivated to perform better.

Question 8

Explanation, consideration, social sensitivity, and empathy are key determinants of _____.

Accepted Answer

A) perceptual justice 
B) interactional justice 
C) procedural justice 
D) outcome justice 
E) task justice

Question 9

With respect to employee termination, a _____ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Accepted Answer

A) discrimination 
B) forgery 
C) encroachment 
D) unethical practice 
E) wrongful discharge

Question 10

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Accepted Answer

A) Allen is terminated because he does something illegal. 
B) Pete is terminated because he does something unethical. 
C) Alice is refused employment because she has a criminal record. 
D) Rhea is terminated because she refuses to do something unsafe. 
E) Geller is refused employment on account of lack of credentials.

Question 11

Low job involvement and low organizational commitment are:

Accepted Answer

A) what drive employees who create organizational changes. 
B) forms of psychological disengagement. 
C) examples of physical job withdrawal. 
D) examples of physiological job withdrawal. 
E) forms of behavioral changes aimed to change policies.

Question 12

Which of the following best describes job withdrawal?

Accepted Answer

A) It refers to employers discharging employees from jobs that are to be outsourced. 
B) It is a set of behaviors that dissatisfied individuals enact to avoid the work situation. 
C) It refers to retracting a job offer after initial confirmation. 
D) It refers to voluntary turnover initiated by employees an organization would like to retain. 
E) It involves a set of actions showcased by the company to discourage its employees from working.

Question 13

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

Accepted Answer

A) Physical withdrawal 
B) Psychological withdrawal 
C) Internal change 
D) Whistle-blowing 
E) Behavioral change

Question 14

_____ focuses specifically on the methods used to determine the outcomes received.

Accepted Answer

A) Outcome justice 
B) Interactional justice 
C) Procedural justice 
D) Result justice 
E) Input justice

Question 15

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

Accepted Answer

A) Social sensitivity 
B) Explanation 
C) Consideration 
D) Empathy 
E) Consistency

Question 16

What type of counseling helps displaced employees manage the transition from one job to another?

Accepted Answer

A) Outplacement 
B) Transition 
C) Relocation 
D) Displacement 
E) Transfer

Question 17

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following steps in progressive discipline involves the right to go to arbitration?

Accepted Answer

A) Unofficial verbal warning 
B) Official written warning 
C) Temporary suspension 
D) Threat of suspension 
E) Termination

Question 19

Which of the following is a disadvantage of a flexible work policy in an organization?

Accepted Answer

A) It fails to attract potential job applicants. 
B) It causes reduction in organizational citizenship behaviors. 
C) It increases absenteeism. 
D) It results in lower levels of employee commitment to the organization. 
E) It creates difficulties for managers in terms of scheduling work and reporting requirements.

Question 20

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?

Accepted Answer

A) Bias suppression 
B) Correctability 
C) Representativeness 
D) Ethicality 
E) Consistency

Exam 10: Employee Separation and Retention

Employee survey research allows the company to monitor trends over time and thus prevent problems, before they happen, in the area of _____.

Negative affectivity describes a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

The key driving force behind all the different forms of job withdrawal is job satisfaction.

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

Which of the following happens in the mediation stage of an alternative dispute resolution?

Beta Inc., a publishing firm, implements pay-for-performance raises. This is likely to lead to:

Explanation, consideration, social sensitivity, and empathy are key determinants of _____.

With respect to employee termination, a _____ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Low job involvement and low organizational commitment are:

Which of the following best describes job withdrawal?

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

_____ focuses specifically on the methods used to determine the outcomes received.

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

What type of counseling helps displaced employees manage the transition from one job to another?

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Which of the following steps in progressive discipline involves the right to go to arbitration?

Which of the following is a disadvantage of a flexible work policy in an organization?

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?