Question 1

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Accepted Answer

A) Representativeness 
B) Correctability 
C) Bias suppression 
D) Accuracy 
E) Consistency

Question 2

Which of the following is true of alternative dispute resolution (ADR)?

Accepted Answer

A) ADR relies on the legal system to resolve matters that cannot be handled internally. 
B) Resolution through an ADR system is expensive as it involves high costs in terms of legal fee. 
C) In ADR systems, there is a possibility of arbitrators, who wish to do more business, leaning in favor of those paying them. 
D) ADR is more effective than employee assistance programs in dealing with issues related to drug or alcohol abuse. 
E) ADR is designed to resolve issues internally and does not engage outsiders to enter the discussion.

Question 3

Generally, the first stage in an alternative dispute resolution system is peer review.

Accepted Answer

A) True 
 B)False

Question 4

Briefly describe the differences and similarities between job enrichment and job rotation.

Accepted Answer

The answer of Briefly describe the differences and similarities between...

Question 5

During the _____ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level of those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Accepted Answer

A) peer review 
B) arbitration 
C) open-door policy 
D) mediation 
E) legal support

Question 6

Identify the differences and similarities between job involvement and organizational commitment.

Accepted Answer

The answer of Identify the differences and similarities between job...

Question 7

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

Accepted Answer

A) Physical withdrawal 
B) Psychological withdrawal 
C) Internal change 
D) Whistle-blowing 
E) Behavioral change

Question 8

What type of counseling helps displaced employees manage the transition from one job to another?

Accepted Answer

A) Outplacement 
B) Transition 
C) Relocation 
D) Displacement 
E) Transfer

Question 9

The two primary sets of people in the organization who affect an individual's job satisfaction are his or her subordinates and co-workers.

Accepted Answer

A) True 
 B)False

Question 10

Low job involvement and low organizational commitment are:

Accepted Answer

A) what drive employees who create organizational changes. 
B) forms of psychological disengagement. 
C) examples of physical job withdrawal. 
D) examples of physiological job withdrawal. 
E) forms of behavioral changes aimed to change policies.

Question 11

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Accepted Answer

A) True 
 B)False

Question 12

What are the four stages through which an alternative dispute resolution proceeds?

Accepted Answer

The answer of What are the four stages through which...

Question 13

Where the main concern is _____, the key in measuring satisfaction is making sure that the scores on whatever measures taken truly relate to turnover among valued people.

Accepted Answer

A) training 
B) retention 
C) selection 
D) productivity 
E) quality

Question 14

Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs)take a proactive and preemptive focus on trying to prevent health-related problems in the first place.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Accepted Answer

A) Allen is terminated because he does something illegal. 
B) Pete is terminated because he does something unethical. 
C) Alice is refused employment because she has a criminal record. 
D) Rhea is terminated because she refuses to do something unsafe. 
E) Geller is refused employment on account of lack of credentials.

Question 16

Which of the following facets is measured by both the Job Descriptive Index (JDI)and the Pay Satisfaction Questionnaire (PSQ)?

Accepted Answer

A) Job satisfaction 
B) Supervision 
C) Tasks involved in a job 
D) Job description 
E) Pay

Question 17

Which of the following is true of involuntary turnover?

Accepted Answer

A) It is initiated by the employee. 
B) It involves people an organization would like to retain. 
C) It may involve legal aspects that can have repercussions for the organization. 
D) It usually involves high performers. 
E) It includes employees who quit a job at will to pursue a change in career.

Question 18

Which of the following is the most important aspect of work in terms of generating satisfaction?

Accepted Answer

A) An employee's salary and the benefits that come along with the work he or she does 
B) The degree to which work is meaningfully related to core values of the worker 
C) The extrinsic rewards associated with the work and the organization 
D) A positive work environment and social support 
E) The non-monetary benefits received by the employee in terms of self esteem and goal satisfaction

Question 19

The Pay Satisfaction Questionnaire (PSQ)focuses on _____.

Accepted Answer

A) the work itself 
B) co-workers 
C) promotions 
D) supervision 
E) benefits

Question 20

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

Accepted Answer

A) Bias suppression 
B) Correctability 
C) Representativeness 
D) Ethicality 
E) Consistency

Exam 10: Employee Separation and Retention

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Which of the following is true of alternative dispute resolution (ADR) ?

Generally, the first stage in an alternative dispute resolution system is peer review.

Briefly describe the differences and similarities between job enrichment and job rotation.

During the _____ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level of those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Identify the differences and similarities between job involvement and organizational commitment.

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

What type of counseling helps displaced employees manage the transition from one job to another?

The two primary sets of people in the organization who affect an individual's job satisfaction are his or her subordinates and co-workers.

Low job involvement and low organizational commitment are:

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

What are the four stages through which an alternative dispute resolution proceeds?

Where the main concern is _____, the key in measuring satisfaction is making sure that the scores on whatever measures taken truly relate to turnover among valued people.

Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs)take a proactive and preemptive focus on trying to prevent health-related problems in the first place.

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ) ?

Which of the following is true of involuntary turnover?

Which of the following is the most important aspect of work in terms of generating satisfaction?

The Pay Satisfaction Questionnaire (PSQ) focuses on _____.

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?