According to the Expectancy/disconfirmation Theory,when Performance Perceptions Exactly Match What
Multiple Choice
According to the expectancy/disconfirmation theory,when performance perceptions exactly match what was expected,then _____ occurs.
A) positive disconfirmation
B) negative disconfirmation
C) confirmation
D) dissatisfaction
E) reverse expectation
Correct Answer:

Verified
Correct Answer:
Verified
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