Reengineering How a Firm Performs a Business Process

Multiple Choice

Reengineering how a firm performs a business process:

A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that is in charge of the whole process.
B) is the most frequently used tool of total quality management (TQM) .
C) requires that a company have many strategic partnerships and alliances with outsiders.
D) is typically cheaper and easier than using Six Sigma techniques to achieve the same cost savings.
E) is usually a company's most important "best practice" for achieving operating excellence.