To Build a Total Quality Culture and Achieve Full Value

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as:

A) signaling unequivocal and unyielding commitment to total quality,continuous improvement,and operating excellence;encouraging quality-supportive behaviors on the part of employees,empowering employees to make changes to improve quality;and using online systems to give employees immediate access to best practice information and experiences.
B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
D) stressing 100 percent accurate individual performance rather than group or team performance.
E) dismissing employees who repeatedly fail to achieve 100percent accuracy in their work after a 12-month trial period.