The Capability-Building Process

Multiple Choice

The capability-building process:

A) is first and foremost an activity in empowering employees,putting them on a single team (or in a single department) ,and giving them the tools and training to perform the desired activity with a high degree of proficiency.
B) is a one-step process built around properly training and empowering employees to perform their assigned activities in a tightly prescribed manner.
C) can be a shortcut that involves weeding out underperforming employees and replacing them with people having stronger skills sets and know-how.
D) is best done by forming a new department charged with developing the desired competence or capability.
E) requires two things: (1) developing the ability to do something,however imperfectly or inefficiently,and (2) molding these efforts into an organizational ability and as experience grows and personnel perform the activity consistently well and at an acceptable cost,it is transformed into a tried-and-true competence and as they continue to polish and refine their know-how into further improvements,they then create a real competitive capability.