Question 1

___________ is a mapping tool that can be used to reduce costs and improve communications within an organization.

Accepted Answer

A) RID 
B) Protean career analysis 
C) O*NET 
D) Social network analysis

Question 2

All of the following are misconceptions managers have about training except _____

Accepted Answer

A) Training is an expense,not an investment. 
B) Anybody can be a trainer. 
C) The training department is a good place to put poor performers. 
D) Most training should be outsourceD.

Question 3

Data-flow diagrams are used in the reengineering process to illustrate the flow of information between departments within the company.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are issues in the change management process except _______

Accepted Answer

A) overcoming resistance to change. 
B) managing the transition to the new practice. 
C) ensuring legal compliance. 
D) using training to make the change stick.

Question 5

In RID,an acceptable strategy is to skip,steps in the instructional design process.

Accepted Answer

A) True 
 B)False

Question 6

___________ is a planned,systematic change process that uses behavioral science knowledge and techniques to improve companies' effectiveness by improving relationships and increasing learning and problem-solving capabilities.

Accepted Answer

A) Organization development 
B) Change management 
C) Survey feedback 
D) Reengineering

Question 7

Use of briefings,newsletters and Web pages to keep employees informed of what is happening in their organization is part of which step in the change process?

Accepted Answer

A) Communicate for buy-in. 
B) Execute and create short-run wins. 
C) Choose and announce action. 
D) Identify the problem and create a sense of urgency.

Question 8

Benchmarking requires both internal information about processes and external information from comparison companies that exemplify excellence in those processes.

Accepted Answer

A) True 
 B)False

Exam 13: The Future of Training and Development

___________ is a mapping tool that can be used to reduce costs and improve communications within an organization.

All of the following are misconceptions managers have about training except _____

Data-flow diagrams are used in the reengineering process to illustrate the flow of information between departments within the company.

All of the following are issues in the change management process except _______

In RID,an acceptable strategy is to skip,steps in the instructional design process.

___________ is a planned,systematic change process that uses behavioral science knowledge and techniques to improve companies' effectiveness by improving relationships and increasing learning and problem-solving capabilities.

Use of briefings,newsletters and Web pages to keep employees informed of what is happening in their organization is part of which step in the change process?

Benchmarking requires both internal information about processes and external information from comparison companies that exemplify excellence in those processes.