To Build a Total Quality Culture and Achieve Full Value

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as

A) encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality.
B) requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
D) dismissing employees that do not want to be part of an ambidextrous organization.
E) using online systems to discover and disseminate any unethical actions by employees.