Essay
A large hotel is experiencing conflict and organizational politics among its managers. The hotel's customer service ratings are suffering, so managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation. Describe the four stages of appreciative inquiry and describe what should happen in each stage. Be sure that your answer describes the appreciative inquiry process in the context of this hotel.
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