The Capability-Building Process

Multiple Choice

The capability-building process

A) is first and foremost an activity in empowering employees, putting them on a single team (or in a single department) , and giving them the tools and training to perform the desired activity with a high degree of proficiency.
B) is a one-step process built around properly training and empowering employees to perform their assigned activities in a tightly-prescribed manner.
C) can be a shortcut by weeding out underperforming employees and replacing them with people having stronger skills sets and know-how.
D) is best done by forming a new department charged with developing the desired competence or capability.
E) requires first developing the ability to do something, however imperfectly or inefficiently; second, translating this ability into a competence and/or capability by learning to do the activity consistently well and at an acceptable cost; and then continuing to polish and refine its know-how in an effort further improve its performance, ideally striving to match or beat rivals in performing the activity.