Question 1

Being self-reliant means individuals should:

Accepted Answer

A)  take full responsibility for themselves and their actions. 
B)  be open minded and responsive when others have innovative ideas. 
C)  always wait for orders from higher management in the organization. 
D)  trust that the organization will manage their career. 
E)  respond to the environment before orders come from higher management in the organization.

Question 2

_____ is defined as the excellence of a product.

Accepted Answer

A)  Innovation 
B)  Quality 
C)  Demand 
D)  Value 
E)  Reliability

Question 3

Explain the importance of emotional intelligence.

Accepted Answer

The answer of Explain the importance of emotional intelligence....

Question 4

_____ is the introduction of new goods and services.

Accepted Answer

A)  Collaboration 
B)  Vertical integration 
C)  Innovation 
D)  Adaptation 
E)  Introspection

Question 5

Who is a frontline manager? List out the tasks,duties,and responsibilities of a frontline manager.

Accepted Answer

The answer of Who is a frontline manager? List out...

Question 6

It is not possible for a customer to collaborate with a company.

Accepted Answer

A) True 
 B)False

Question 7

By recognizing good performers and motivating them toward achieving organizational goals,James performs the _____ function of management.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  decision making

Question 8

As a manager at Prescott Fine Jewelry,Jerald Walker spends most of his time training new sales managers and making sure that information coming from headquarters reaches the company's branches.In this case,Jerald would best be described as a(n)_____ manager.

Accepted Answer

A)  frontline 
B)  tactical 
C)  operational 
D)  top-level 
E)  strategic

Question 9

Technology both complicates things and creates new opportunities.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following roles Phil performing when he attended the inauguration representing the company?

Accepted Answer

A)  Liaison 
B)  Figurehead 
C)  Spokesperson 
D)  Entrepreneur 
E)  Disturbance handler

Question 11

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

Accepted Answer

A)  Liaison 
B)  Disturbance handler 
C)  Negotiator 
D)  Disseminator 
E)  Figurehead

Question 12

In today's work environment,one should focus solely on becoming a specialist because jobs are becoming so specialized.

Accepted Answer

A) True 
 B)False

Question 13

Corporate speed means being fast to respond to both your customers and the competition.

Accepted Answer

A) True 
 B)False

Question 14

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business.Which of the following roles was the VP playing in this situation?

Accepted Answer

A)  Leader 
B)  Liaison 
C)  Figurehead 
D)  Disturbance handler 
E)  Resource allocator

Question 15

State the two possible relationships an individual can have with his employer.

Accepted Answer

The answer of State the two possible relationships an individual...

Question 16

Discuss the various management skills in relation to their requirement at the various management levels.

Accepted Answer

The answer of Discuss the various management skills in relation...

Question 17

Efficiency is far more important than effectiveness in today's competitive environment.

Accepted Answer

A) True 
 B)False

Question 18

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on:

Accepted Answer

A)  customer satisfaction. 
B)  shareholder profits. 
C)  customer retention. 
D)  employee turnover. 
E)  resource utilization.

Question 19

Value is strategic when it contributes to meeting an organization's goals.

Accepted Answer

A) True 
 B)False

Question 20

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Exam 1: Managing and Performing

Being self-reliant means individuals should:

_____ is defined as the excellence of a product.

Explain the importance of emotional intelligence.

_____ is the introduction of new goods and services.

Who is a frontline manager? List out the tasks,duties,and responsibilities of a frontline manager.

It is not possible for a customer to collaborate with a company.

By recognizing good performers and motivating them toward achieving organizational goals,James performs the _____ function of management.

As a manager at Prescott Fine Jewelry,Jerald Walker spends most of his time training new sales managers and making sure that information coming from headquarters reaches the company's branches.In this case,Jerald would best be described as a(n) _____ manager.

Technology both complicates things and creates new opportunities.

Which of the following roles Phil performing when he attended the inauguration representing the company?

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

In today's work environment,one should focus solely on becoming a specialist because jobs are becoming so specialized.

Corporate speed means being fast to respond to both your customers and the competition.

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business.Which of the following roles was the VP playing in this situation?

State the two possible relationships an individual can have with his employer.

Discuss the various management skills in relation to their requirement at the various management levels.

Efficiency is far more important than effectiveness in today's competitive environment.

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on:

Value is strategic when it contributes to meeting an organization's goals.

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.