Question 1

List actions and attitudes that result in excellent customer service.

Accepted Answer

The answer of List actions and attitudes that result in...

Question 2

Using bribery as a business tactic may result in fines for U.S.firms.Which of the following types of environmental forces at work does this reflect?

Accepted Answer

A)  Competitive 
B)  Economic 
C)  Legal 
D)  Technological 
E)  Demographic

Question 3

Inputs are the goods and services organizations take in and use to create products or services.

Accepted Answer

A) True 
 B)False

Question 4

The external environment includes all relevant forces outside an organization's boundaries.

Accepted Answer

A) True 
 B)False

Question 5

Family leave,flexible working hours,and child care assistance have been introduced as a result of the evolving societal trends.

Accepted Answer

A) True 
 B)False

Question 6

If many factors prevent new companies from entering an industry,the:

Accepted Answer

A)  threat of new entrants is more serious. 
B)  threat of competitive rivalry is high. 
C)  threat to established firms is less serious. 
D)  new companies can easily compete with the established ones. 
E)  industry is said to have just a few barriers to entry.

Question 7

Which of the following is true about using forecasts?

Accepted Answer

A)  Multiple forecasts are best,and their predictions can be averaged. 
B)  Forecasts become more accurate while predicting further into the future. 
C)  Forecasts are useless when the future will look radically different from the past. 
D)  The more complex the forecast,the more accurate are the predictions. 
E)  The accuracy of forecasts does not vary from one application to another.

Question 8

In Scenario A,which of the following elements of the macroenvironment was part of Connie's findings?

Accepted Answer

A)  Sustainability 
B)  Psychology 
C)  Corporate governance 
D)  Sociology 
E)  Technology

Question 9

Discuss how immigration patterns influence the management of the U.S.labor force.

Accepted Answer

The answer of Discuss how immigration patterns influence the management...

Question 10

Which of the following combinations can result in a best-case scenario?

Accepted Answer

A)  Many competitors,high threat with few entry barriers,and few customers 
B)  Many competitors,high threat with few entry barriers,and many customers 
C)  Few entry barriers,many substitutes,many customers 
D)  High industry growth,low threat with many entry barriers,and customers with low bargaining power 
E)  Low industry growth,high threat with few entry barriers,and suppliers with low bargaining power

Question 11

Needing to learn a new software program as a result of changing suppliers is an example of a switching cost.

Accepted Answer

A) True 
 B)False

Question 12

Explain how a company can work societal trends to its advantage.

Accepted Answer

The answer of Explain how a company can work societal...

Question 13

An outcome of environmental scanning is _____,the information necessary to decide how best to manage in the competitive environment managers have identified.

Accepted Answer

A)  corporate governance 
B)  strategic vision 
C)  competitive intelligence 
D)  corporate espionage 
E)  competitive dissertation

Question 14

According to the competing values model,if an organization's culture is externally oriented and focused on control with its primary objectives as productivity,planning,and efficiency,it could be best described as a(n)_____ culture.

Accepted Answer

A)  group 
B)  hierarchical 
C)  rational 
D)  adhocracy 
E)  values-oriented

Question 15

Findings about changing customer preferences and others who sell antique jewelry are associated with the:

Accepted Answer

A)  competitive environment as described by Porter. 
B)  macroenvironmental economic trends. 
C)  macroenvironmental political trends. 
D)  amount of rivalry in Connie's internal environment. 
E)  barriers to entry in Connie's competitive environment.

Question 16

What are the clues to understanding an organization's culture? List the characteristics of a strong culture.

Accepted Answer

The answer of What are the clues to understanding an...

Question 17

From Scenario B,based on Jack's analysis of the competitive environment,it can be inferred that:

Accepted Answer

A)  the customers will face switching costs. 
B)  there are no competitors. 
C)  there are many substitutes. 
D)  there are no barriers to entry. 
E)  the threat of new entrants is high.

Question 18

According to Michael Porter's model,the competitive environment includes rivalry among current competitors and the impact of new entrants,substitute and complementary products,suppliers,and customers.

Accepted Answer

A) True 
 B)False

Question 19

A more diverse workforce presents managers with challenges as well as opportunities.

Accepted Answer

A) True 
 B)False

Question 20

Organizations are open systems that affect and are affected by their external environments.

Accepted Answer

A) True 
 B)False

Exam 2: The External and Internal Environments

List actions and attitudes that result in excellent customer service.

Using bribery as a business tactic may result in fines for U.S.firms.Which of the following types of environmental forces at work does this reflect?

Inputs are the goods and services organizations take in and use to create products or services.

The external environment includes all relevant forces outside an organization's boundaries.

Family leave,flexible working hours,and child care assistance have been introduced as a result of the evolving societal trends.

If many factors prevent new companies from entering an industry,the:

Which of the following is true about using forecasts?

In Scenario A,which of the following elements of the macroenvironment was part of Connie's findings?

Discuss how immigration patterns influence the management of the U.S.labor force.

Which of the following combinations can result in a best-case scenario?

Needing to learn a new software program as a result of changing suppliers is an example of a switching cost.

Explain how a company can work societal trends to its advantage.

An outcome of environmental scanning is _____,the information necessary to decide how best to manage in the competitive environment managers have identified.

According to the competing values model,if an organization's culture is externally oriented and focused on control with its primary objectives as productivity,planning,and efficiency,it could be best described as a(n) _____ culture.

Findings about changing customer preferences and others who sell antique jewelry are associated with the:

What are the clues to understanding an organization's culture? List the characteristics of a strong culture.

From Scenario B,based on Jack's analysis of the competitive environment,it can be inferred that:

According to Michael Porter's model,the competitive environment includes rivalry among current competitors and the impact of new entrants,substitute and complementary products,suppliers,and customers.

A more diverse workforce presents managers with challenges as well as opportunities.

Organizations are open systems that affect and are affected by their external environments.