Question 1

Brenner Inc. (BI) is formulating its ethics policy with the goal of increasing employee loyalty and improving customer satisfaction. In order to meet these goals, BI should ensure that its policy:

Accepted Answer

A) includes threats of punishments balanced with rewards. 
B) excludes low-performing departments from sharing their experiences. 
C) includes only the internal stakeholders. 
D) excludes awarding trainees in order to avoid upsetting the senior members of the organization.

Question 2

A carefully "wordsmithed" document and carefully positioned press releases suggest that an organization is strictly following the policy of transparency.

Accepted Answer

A) True 
 B)False

Question 3

_____ in business means that stakeholders have visibility deep into the processes and information of an organization.

Accepted Answer

A) Transparency 
B) Conformity 
C) Vicarious liability 
D) Organizational integrity

Question 4

A company's commitment to ethical behavior impacts only the lower level of management and those departments that deal directly with customers.

Accepted Answer

A) True 
 B)False

Question 5

Impatient stockholders wanting the stock price to rise each and every quarter are representative of most markets.

Accepted Answer

A) True 
 B)False

Question 6

Edmund has been recently appointed as executive in-charge of the code of conduct for Elmer Enterprises. He administers the code of conduct among the organization's employees and oversees the investigations of wrongdoings in the organization. He also provides additional guidance and support to the employees. Edmund is most likely to be the _____ of the organization.

Accepted Answer

A) chief operations officer 
B) ethics officer 
C) guidance officer 
D) chief investigating officer

Question 7

Which of the following statements is advice from the Institute of Business Ethics for creating a code of ethics from scratch?

Accepted Answer

A) Get an endorsement from the chairperson and the board. 
B) Put the code on the organization's website rather than sending it to all stakeholders individually. 
C) Use a framework that includes the customers, but not the competitors. 
D) Pilot-test the code solely on lower-level, operational employees.

Question 8

Making ethical behavior _____ requires the involvement of every member of the organization in committing to a formal structure to support an ongoing process of monitoring and enforcement.

Accepted Answer

The answer of Making ethical behavior _____ requires the involvement...

Question 9

Sustainable ethics in a culture are those that persist within the operational policies of the organization long after the latest public scandal or the latest management buzzword.

Accepted Answer

A) True 
 B)False

Question 10

_____ is a characteristic of an organization that maintains open and honest communications with all its stakeholders.

Accepted Answer

The answer of _____ is a characteristic of an organization...

Question 11

The hiring of a _____ represents a formal commitment to the management and leadership of an organization's ethics program.

Accepted Answer

The answer of The hiring of a _____ represents a...

Exam 10: Making It Stick: Doing Whats Right in a Competitive Market

Brenner Inc. (BI) is formulating its ethics policy with the goal of increasing employee loyalty and improving customer satisfaction. In order to meet these goals, BI should ensure that its policy:

A carefully "wordsmithed" document and carefully positioned press releases suggest that an organization is strictly following the policy of transparency.

_____ in business means that stakeholders have visibility deep into the processes and information of an organization.

A company's commitment to ethical behavior impacts only the lower level of management and those departments that deal directly with customers.

Impatient stockholders wanting the stock price to rise each and every quarter are representative of most markets.

Which of the following statements is advice from the Institute of Business Ethics for creating a code of ethics from scratch?

Making ethical behavior _____ requires the involvement of every member of the organization in committing to a formal structure to support an ongoing process of monitoring and enforcement.

Sustainable ethics in a culture are those that persist within the operational policies of the organization long after the latest public scandal or the latest management buzzword.

_____ is a characteristic of an organization that maintains open and honest communications with all its stakeholders.

The hiring of a _____ represents a formal commitment to the management and leadership of an organization's ethics program.