The Head of the Customer Service Department Called a Staff

Multiple Choice

The head of the customer service department called a staff meeting on Monday morning and said, "Start packing up your desks. We're moving to a different floor on Friday." The staff grumbled about the short notice as they walked back to their cubicles. What was the general reason for their resistance to change?

A) Self-interest
B) Surprise
C) Inertia
D) Peer pressure
E) Different assessments