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An Online Retail Website Has a Low Rate of Customer

Question 10

Multiple Choice

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?


A) using uninvited pop-up chat to encourage customers to buy products
B) using a CRM system to track customer behavior when they visit the site
C) promoting the website through conventional advertising to gain visibility
D) building seamless financial workflows

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