Question 1

Which of the following components of the HCM systems keep track of employee time and attendance, sick leave, vacation leave, and project assignments?

Accepted Answer

A)  talent management applications
B)  human resources management applications
C)  service delivery modules
D)  workforce management modules D

Question 2

What are some of the causes for the lack of visibility of supply chain metrics?

Accepted Answer

Visibility describes how easily managers can track timely and accurate supply chain metrics. Some metrics, such as total sales by product, are easy to get, but a lack of transparency plagues many others. This is because the data might be housed in a supplier's or customer's database with no real-time access, and only slow-moving paper reports transmit critical information. Valuable metrics may also be invisible simply because no one is collecting them. For example, many matrices are fleeting time durations that are too costly and cumbersome to collect.

Question 3

________ boosts the performance of an organization's sales reps by helping them track and manage their accounts, contacts, leads, and to-do lists.

Accepted Answer

A)  Sales outsourcing
B)  Sales force automation
C)  Sentiment analysis
D)  Email marketing B

Question 4

Which of the following components of the HCM systems would airport managers use for optimizing the task schedules of ground personnel?

Accepted Answer

A)  talent management applications
B)  service delivery modules
C)  workforce management modules
D)  human resources management applications

Question 5

The financial management system of a software company automatically updates the general ledger whenever there are any transactions in the company's accounts receivable and accounts payable. This is an example of the financial system's ________.

Accepted Answer

A)  compliance reporting
B)  exception reporting
C)  service delivery applications
D)  integration of components

Question 6

What is the bullwhip effect in the context of supply chain management?

Accepted Answer

The answer of What is the bullwhip effect in the...

Question 7

An integrated application suite to support a whole establishment that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes is called ________.

Accepted Answer

A)  enterprise resource planning
B)  total quality management
C)  business process automation
D)  business process management

Question 8

Which of the following is a disadvantage of the engineered suite?

Accepted Answer

A)  high switching costs
B)  independent modules
C)  high IT support costs
D)  multiple architectural foundations

Question 9

Which of the following is true of the eXtensible Business Reporting Language (XBRL)?

Accepted Answer

A)  It reduces the transparency in a reporting process.
B)  It makes data computer-readable.
C)  It specializes only in financial reporting.
D)  It has failed to advance over electronically delivered PDFs.

Question 10

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?

Accepted Answer

A)  using uninvited pop-up chat to encourage customers to buy products
B)  using a CRM system to track customer behavior when they visit the site
C)  promoting the website through conventional advertising to gain visibility
D)  building seamless financial workflows

Question 11

Identifying high-cost points along the supply chain is the first step toward reducing operational costs.

Accepted Answer

A) True 
 B)False

Question 12

Nonprofit and government agencies need additional modules for their financial systems.

Accepted Answer

A) True 
 B)False

Question 13

Long supply chains are less susceptible to disruption than are short supply chains.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a CRM strategy used to earn more revenue from existing customers?

Accepted Answer

A)  cross-selling
B)  permission marketing
C)  predictive analytics
D)  foot-in-the-door technique

Question 15

Demand forecast accuracy is important because underestimating demand leads to ________.

Accepted Answer

A)  high inventory costs
B)  lost sales
C)  customer satisfaction
D)  discount blowouts

Question 16

Giving clear definitions and tags to financial terms using eXtensible Business Reporting Language (XBRL)makes data ________.

Accepted Answer

A)  less transparent
B)  manually manageable
C)  concise and error-free
D)  computer-readable

Question 17

Companies have replaced sharing information through sensing technologies with electronic data interchange.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true regarding the use of electronic data interchange (EDI)between partner companies in a supply chain?

Accepted Answer

A)  EDI often relies on private networks and proprietary software.
B)  EDI takes very little time to set up.
C)  EDI enables companies to easily switch partners when required.
D)  EDI is more flexible than systems with machine-readable formats.

Question 19

Which of the following is a function of warehouse management software?

Accepted Answer

A)  cross-docking
B)  predicting demand
C)  fleet routing and scheduling
D)  ensuring compliance for cross-border transactions

Question 20

A company tried implementing an ERP system and failed. Which of the following is the most likely reason for its failure?

Accepted Answer

A)  lack of security
B)  lack of integration
C)  lack of preparatory training
D)  unsuitability for small or medium businesses

Exam 5: Information Systems for the Enterprise

Which of the following components of the HCM systems keep track of employee time and attendance, sick leave, vacation leave, and project assignments?

What are some of the causes for the lack of visibility of supply chain metrics?

________ boosts the performance of an organization's sales reps by helping them track and manage their accounts, contacts, leads, and to-do lists.

Which of the following components of the HCM systems would airport managers use for optimizing the task schedules of ground personnel?

The financial management system of a software company automatically updates the general ledger whenever there are any transactions in the company's accounts receivable and accounts payable. This is an example of the financial system's ________.

What is the bullwhip effect in the context of supply chain management?

An integrated application suite to support a whole establishment that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes is called ________.

Which of the following is a disadvantage of the engineered suite?

Which of the following is true of the eXtensible Business Reporting Language (XBRL) ?

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?

Identifying high-cost points along the supply chain is the first step toward reducing operational costs.

Nonprofit and government agencies need additional modules for their financial systems.

Long supply chains are less susceptible to disruption than are short supply chains.

Which of the following is a CRM strategy used to earn more revenue from existing customers?

Demand forecast accuracy is important because underestimating demand leads to ________.

Giving clear definitions and tags to financial terms using eXtensible Business Reporting Language (XBRL) makes data ________.

Companies have replaced sharing information through sensing technologies with electronic data interchange.

Which of the following is true regarding the use of electronic data interchange (EDI) between partner companies in a supply chain?

Which of the following is a function of warehouse management software?

A company tried implementing an ERP system and failed. Which of the following is the most likely reason for its failure?