Question 1

The Deming Prize is the highest honor for quality and performance excellence for a United States-based manufacturing,service,small business,education,or healthcare organization.

Accepted Answer

A) True 
 B)False

Question 2

Feigenbaum,known as the father of modern quality management,used 14 points and the Plan-Do-Check-Act cycle to provide guidelines for implementing quality improvement plans.

Accepted Answer

A) True 
 B)False

Question 3

Describe internal failure cost,with an example in a local restaurant.

Accepted Answer

The answer of Describe internal failure cost,with an example in...

Question 4

What is the Malcolm Baldrige National Quality Award?

Accepted Answer

The answer of What is the Malcolm Baldrige National Quality...

Question 5

Choose the statement that most closely describes a total quality management system.

Accepted Answer

A) Detection of defects 
B) Prevention of defects 
C) Inspection for defects 
D) Conformance to specifications 
E) Correction of defects

Question 6

The Six Sigma approach described in the text is implemented using a structured five-step plan known as

Accepted Answer

A) ISO implementation procedure 
B) Deming's 14 points 
C) The Taguchi function 
D) DMAIC 
E) MBNQA

Question 7

Which of the following is not one of the four quality absolutes as defined by Philip Crosby?

Accepted Answer

A) Quality is defined as conformance to requirements. 
B) The system for causing quality is prevention ,not appraisal. 
C) Management must enforce quality levels. 
D) The performance standard must have zero defects. 
E) The measurement of quality is the price of nonconformance.

Question 8

Inspection is the selection of randomly selected products from the production line for quality checks.

Accepted Answer

A) True 
 B)False

Question 9

What are the four parts of the Deming cycle for continuous improvement?

Accepted Answer

The answer of What are the four parts of the...

Question 10

Like the quality of tangible goods,the quality of a service is also determined by multiple dimensions.

Accepted Answer

A) True 
 B)False

Question 11

What is a quality circle?

Accepted Answer

The answer of What is a quality circle?...

Question 12

Customer expectations related to quality are influenced by all the following except

Accepted Answer

A) Personal needs 
B) Word of mouth 
C) Reputation 
D) Internal defect rates 
E) Past experience

Question 13

A machine shop requires a specific hardness range on purchased iron blocks.A machine is used to test the hardness.To be acceptable,the hardness readings need to be between a UTL of 366 and an LTL of 335.The supplier reports that the mean hardness is 350,with a standard deviation of 7.Calculate the process sigma using the LTL.

Accepted Answer

The answer of A machine shop requires a specific hardness...

Question 14

Which of the following is not a well-known quality guru?

Accepted Answer

A) Adam Smith 
B) Phillip Crosby 
C) Armand Feigenbaum 
D) Joseph Juran 
E) Genichi Taguchi

Question 15

Perception does not influence a customer's opinion of product quality.

Accepted Answer

A) True 
 B)False

Exam 2: Quality Management

The Deming Prize is the highest honor for quality and performance excellence for a United States-based manufacturing,service,small business,education,or healthcare organization.

Feigenbaum,known as the father of modern quality management,used 14 points and the Plan-Do-Check-Act cycle to provide guidelines for implementing quality improvement plans.

Describe internal failure cost,with an example in a local restaurant.

What is the Malcolm Baldrige National Quality Award?

Choose the statement that most closely describes a total quality management system.

The Six Sigma approach described in the text is implemented using a structured five-step plan known as

Which of the following is not one of the four quality absolutes as defined by Philip Crosby?

Inspection is the selection of randomly selected products from the production line for quality checks.

What are the four parts of the Deming cycle for continuous improvement?

Like the quality of tangible goods,the quality of a service is also determined by multiple dimensions.

What is a quality circle?

Customer expectations related to quality are influenced by all the following except

Which of the following is not a well-known quality guru?

Perception does not influence a customer's opinion of product quality.