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Which of the Following Is a Customer Satisfaction Measure That

Question 16

Multiple Choice

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?


A) Competitiveness in local labor market
B) Ratio of average salary offers to average salary in community
C) Per capita (average) merit increases
D) Percentage of overtime hours to straight time
E) Ratio of recommendations for reclassification to number of employees

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