Carl Borden,the Manager of an Electronics Store in California,gives His

Multiple Choice

Carl Borden,the manager of an electronics store in California,gives his staff the authority to resolve customer complaints.He lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques does Carl implement in his store?

A) Job sharing
B) Cross training
C) Job rotation
D) Job enrichment
E) Job evaluation