At Panther Lighting Fixtures,employees Were Asked How the Quality of Its

Multiple Choice

At Panther Lighting Fixtures,employees were asked how the quality of its customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

A) overemphasis on one instead of multiple approaches
B) overemphasis on paperwork
C) overemphasis on means instead of ends
D) too little employee participation
E) too much control