Question 1

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

Accepted Answer

The answer of What are the four common characteristics of...

Question 2

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a principle of Deming management?

Accepted Answer

A) Quality should be aimed at the needs of the consumer. 
B) Companies should determine which workers are to blame for problems. 
C) Improved quality leads to increased market share and employment. 
D) Quality can be improved on the basis of hard data. 
E) Companies should aim at improving the system.

Question 4

Which of the following is part of Deming's PDCA cycle?

Accepted Answer

A) check 
B) direct 
C) apply 
D) process 
E) decide

Question 5

TQM is defined as a comprehensive approach dedicated to continuous _____.

Accepted Answer

A) measurement of quantifiable goals and quick corrections 
B) product innovation and organizational learning,over fast cycles 
C) quality improvement,training,and customer satisfaction 
D) customer input into management strategy and decision making 
E) focus on components of service success: tangibles,questions,and margins

Question 6

At Panther Lighting Fixtures,employees were asked how the quality of its customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

Accepted Answer

A) overemphasis on one instead of multiple approaches 
B) overemphasis on paperwork 
C) overemphasis on means instead of ends 
D) too little employee participation 
E) too much control

Question 7

In Deming's PDCA cycle,"D" stands for "do," which means to implement the change or make a small-scale test.

Accepted Answer

A) True 
 B)False

Question 8

Managers can increase overall productivity by increasing the efficiency of all the following except _____.

Accepted Answer

A) goals 
B) energy 
C) materials 
D) labor 
E) capital

Question 9

Techniques for improving quality include all of the following except _____.

Accepted Answer

A) employee involvement 
B) outsourcing 
C) reduced cycle time 
D) statistical process control 
E) market share

Question 10

Ratio analysis is the practice of evaluating financial ratios to determine an organization's financial health.

Accepted Answer

A) True 
 B)False

Question 11

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

Accepted Answer

A) True 
 B)False

Question 12

Which kind of organization is most likely to try to exert too much control?

Accepted Answer

A) bureaucratic 
B) market 
C) employee-driven 
D) decentralized 
E) matrix

Question 13

Which of the following is a mechanism that contributes to a measurement-managed company's success?

Accepted Answer

A) using mostly "soft" objectives that are not quantifiable 
B) measuring activities of all types 
C) developing the measurement systems without interference from employees 
D) developing focus and alignment between individual,unit,and strategic performance 
E) trusting in informal feedback systems

Question 14

ROI is a(n)_____.

Accepted Answer

A) liquidity ratio 
B) cash ratio 
C) return ratio 
D) asset management ratio 
E) debt management ratio

Question 15

The singular task of internal auditors is to verify that the organization,in preparing its financial statements,followed generally accepted accounting principles.

Accepted Answer

A) True 
 B)False

Question 16

A budget that allocates resources on the basis of a single estimate of costs is called a(n)______ budget.

Accepted Answer

A) unitary 
B) zero-based 
C) cash 
D) incremental 
E) fixed or static

Question 17

What are the two core principles of TQM? Explain the assumptions underlying each.

Accepted Answer

The answer of What are the two core principles of...

Question 18

According to Kaplan and Norton,"_______ show the cause-and-effect links by which specific improvements create desired outcomes."

Accepted Answer

A) Strategy maps 
B) Positioning maps 
C) Multidimensional maps 
D) Customer maps 
E) Graphic interface maps

Question 19

Explain the six areas of organizational control.

Accepted Answer

The answer of Explain the six areas of organizational control....

Question 20

Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes,such as objectives for revenue growth,targeted customer markets,the role of excellence and innovation in products.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Which of the following is not a principle of Deming management?

Which of the following is part of Deming's PDCA cycle?

TQM is defined as a comprehensive approach dedicated to continuous _____.

At Panther Lighting Fixtures,employees were asked how the quality of its customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

In Deming's PDCA cycle,"D" stands for "do," which means to implement the change or make a small-scale test.

Managers can increase overall productivity by increasing the efficiency of all the following except _____.

Techniques for improving quality include all of the following except _____.

Ratio analysis is the practice of evaluating financial ratios to determine an organization's financial health.

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

Which kind of organization is most likely to try to exert too much control?

Which of the following is a mechanism that contributes to a measurement-managed company's success?

ROI is a(n) _____.

The singular task of internal auditors is to verify that the organization,in preparing its financial statements,followed generally accepted accounting principles.

A budget that allocates resources on the basis of a single estimate of costs is called a(n) ______ budget.

What are the two core principles of TQM? Explain the assumptions underlying each.

According to Kaplan and Norton,"_______ show the cause-and-effect links by which specific improvements create desired outcomes."

Explain the six areas of organizational control.

Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes,such as objectives for revenue growth,targeted customer markets,the role of excellence and innovation in products.