Question 1

Of the following, which medium is the richest?

Accepted Answer

A)  company newsletter 
B)  telephone 
C)  videoconference 
D)  memo 
E)  e-mail

Question 2

Generally, people comprehend about ______ of a typical verbal message.

Accepted Answer

A)  5% 
B)  all 
C)  half 
D)  two-thirds 
E)  35%

Question 3

The grapevine is _____.

Accepted Answer

A)  a horizontal communication channel 
B)  almost wholly inaccurate 
C)  slower than formal channels 
D)  a morale enhancer 
E)  used by employees when threatened or insecure

Question 4

Usually a male executive who wants the advice of an executive coach will turn to a man.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following indicates how official communications should be routed?

Accepted Answer

A)  organizational chart 
B)  grapevine 
C)  lateral networks 
D)  corporate culture 
E)  personnel files

Question 6

A newsletter is a richer medium than a videoconference.

Accepted Answer

A) True 
 B)False

Question 7

Jargon is a type of semantic barrier.

Accepted Answer

A) True 
 B)False

Question 8

When an employee recommends to her manager that her department needs additional help for the inventory process, it is considered horizontal communication.

Accepted Answer

A) True 
 B)False

Question 9

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

A)  Informal 
B)  Vertical 
C)  Horizontal 
D)  Customary 
E)  External

Question 10

Causing distractions, leaving the wrong impression, and replacing real conversation are drawbacks commonly associated with the use of social media.

Accepted Answer

A) True 
 B)False

Question 11

Charles shut his eyes and shook his head when his boss announced the holiday schedule. This is an example of a channel.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a personal barrier to communication?

Accepted Answer

A)  a small vocabulary 
B)  a large ego 
C)  lack of credibility 
D)  a different frame of reference 
E)  obsolete technology

Question 13

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

Accepted Answer

A)  encoded 
B)  dense 
C)  rich 
D)  informal 
E)  formal

Question 14

Noise can occur in nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not a way in which nonverbal communication is expressed?

Accepted Answer

A)  grimacing 
B)  making someone wait an hour in the lobby 
C)  looking away while talking to someone 
D)  writing a thank-you note 
E)  touching someone's shoulder

Question 16

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees, employees communicating with bosses.

Accepted Answer

A) True 
 B)False

Question 17

Women are less likely than men to ask questions or ask for directions.

Accepted Answer

A) True 
 B)False

Question 18

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____.

Accepted Answer

A)  decoding 
B)  medium selection 
C)  noise 
D)  feedback 
E)  encoding

Question 19

Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in finance. She is said to be _____.

Accepted Answer

A)  emasculating 
B)  wordsmithing 
C)  miscommunicating 
D)  genderflexing 
E)  ingratiating

Question 20

A disadvantage of teleworking is less job satisfaction and productivity.

Accepted Answer

A) True 
 B)False

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Of the following, which medium is the richest?

Generally, people comprehend about ______ of a typical verbal message.

The grapevine is _____.

Usually a male executive who wants the advice of an executive coach will turn to a man.

Which of the following indicates how official communications should be routed?

A newsletter is a richer medium than a videoconference.

Jargon is a type of semantic barrier.

When an employee recommends to her manager that her department needs additional help for the inventory process, it is considered horizontal communication.

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Causing distractions, leaving the wrong impression, and replacing real conversation are drawbacks commonly associated with the use of social media.

Charles shut his eyes and shook his head when his boss announced the holiday schedule. This is an example of a channel.

Which of the following is not a personal barrier to communication?

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

Noise can occur in nonverbal communication.

Which of the following is not a way in which nonverbal communication is expressed?

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees, employees communicating with bosses.

Women are less likely than men to ask questions or ask for directions.

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____.

Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in finance. She is said to be _____.

A disadvantage of teleworking is less job satisfaction and productivity.