Question 1

An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) ____.

Accepted Answer

A)  focused organization 
B)  learning organization 
C)  evolving atmosphere 
D)  customer-focused organization 
E)  360-degree training structure

Question 2

Describe the four parts of a system.

Accepted Answer

The answer of Describe the four parts of a system....

Question 3

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

Accepted Answer

A)  scientific management 
B)  the quality-management viewpoint 
C)  evidence-based management 
D)  behavioral management 
E)  MBO

Question 4

The human relations movement proposed that better rules and procedures could increase worker productivity.

Accepted Answer

A) True 
 B)False

Question 5

Ali, a CEO of a large IT organization, understands that many challenges are coming in his industry; therefore, he tells his upper-level management that it's helpful to look at theoretical perspectives of management to help make predictions and develop principles to guide future company strategies and actions.

Accepted Answer

A) True 
 B)False

Question 6

Donna, the president of a national restaurant chain, believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

Accepted Answer

A) True 
 B)False

Question 7

By identifying the "therbligs" in a job, such as the supplies of a bricklayer, Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

Accepted Answer

A) True 
 B)False

Question 8

Define learning organization. Summarize the three parts of a learning organization.

Accepted Answer

The answer of Define learning organization. Summarize the three parts...

Question 9

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.

Accepted Answer

A)  synergy 
B)  management science 
C)  behaviorism 
D)  the Hawthorne effect 
E)  scientific management

Question 10

Susan, a department manager, believes that since the corporate office eliminated certain benefits to reduce costs, her employees have not been working as hard as in the past. This reduction in effort is known as "soldiering."

Accepted Answer

A) True 
 B)False

Question 11

Scientific management focused on ways to improve worker morale.

Accepted Answer

A) True 
 B)False

Question 12

The historical perspective includes three viewpoints: _______.

Accepted Answer

A)  systems, contingency, quality management 
B)  classical, scientific, quantitative 
C)  classical, operations, scientific 
D)  contemporary, historical, scientific 
E)  classical, behavioral, quantitative

Question 13

Umar, a general manager in a fast-food chain, has employees all under the age of 25, and most of his workers are good employees. However, Umar still believes his workers are irresponsible and lack ambition. Umar is a Theory X manager.

Accepted Answer

A) True 
 B)False

Question 14

The American economy consists of a complex combination of organizations and variables, such as countless companies differing in size and what they market, current events, and markets such as housing. All of these independent factors often behave as a single unit based on events and economic news, and respond to the environment and affect the stock market. This is an example of ___.

Accepted Answer

A)  complexity theory 
B)  a closed market system 
C)  a market web 
D)  contingency theory 
E)  behavioral theory

Question 15

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

Accepted Answer

A) True 
 B)False

Question 16

Many times when working with a new manager, Amy, a successful small-business owner, asks the manager, "What management method do you think will work best in this situation?" In this situation, Amy is utilizing the scientific management approach.

Accepted Answer

A) True 
 B)False

Question 17

A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, The tomatoes, beans and profits that are earned from the sales are known as a(n) _____.

Accepted Answer

A)  input 
B)  therblig 
C)  transformational process 
D)  result 
E)  output

Question 18

Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___.

Accepted Answer

A)  reduce the use of scientific principles in planning work methods 
B)  carefully select workers according to their abilities and give workers training 
C)  reduce training, but increase MBO 
D)  place workers in any task available, focusing on their interests and not their abilities 
E)  increase diversity and MBO

Question 19

Operations management focuses on managing the production and delivery of an organization's products or services _____.

Accepted Answer

A)  more economically 
B)  by utilizing motion studies 
C)  with a more diverse workforce 
D)  more effectively 
E)  to more customers

Question 20

While discussing approaches to boost organization productivity, Rene, the president of an auto manufacturer, was interested in a rational approach that through the application of scientific methods, time and motion studies, and job specialization found it is possible to increase productivity. This is the essence of the ____ viewpoint.

Accepted Answer

A)  contingency 
B)  behavioral 
C)  MBO 
D)  systems 
E)  classical

Exam 2: Management Theory: Essential Background for the Successful Manager

An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) ____.

Describe the four parts of a system.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

The human relations movement proposed that better rules and procedures could increase worker productivity.

Donna, the president of a national restaurant chain, believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

By identifying the "therbligs" in a job, such as the supplies of a bricklayer, Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

Define learning organization. Summarize the three parts of a learning organization.

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.

Susan, a department manager, believes that since the corporate office eliminated certain benefits to reduce costs, her employees have not been working as hard as in the past. This reduction in effort is known as "soldiering."

Scientific management focused on ways to improve worker morale.

The historical perspective includes three viewpoints: _______.

Umar, a general manager in a fast-food chain, has employees all under the age of 25, and most of his workers are good employees. However, Umar still believes his workers are irresponsible and lack ambition. Umar is a Theory X manager.

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

Many times when working with a new manager, Amy, a successful small-business owner, asks the manager, "What management method do you think will work best in this situation?" In this situation, Amy is utilizing the scientific management approach.

A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, The tomatoes, beans and profits that are earned from the sales are known as a(n) _____.

Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___.

Operations management focuses on managing the production and delivery of an organization's products or services _____.