Question 1

According to BusinessWeek, in 2008, ____ was ranked as the World's Most Innovative Company.

Accepted Answer

A)  Apple 
B)  Nintendo 
C)  Nokia 
D)  Sony 
E)  Procter & Gamble

Question 2

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

Accepted Answer

A) True 
 B)False

Question 3

After the need for change has been perceived, the next part of the change process is implementing change.

Accepted Answer

A) True 
 B)False

Question 4

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Accepted Answer

A) True 
 B)False

Question 5

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Accepted Answer

A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of understanding and trust 
D)  Uncertainty 
E)  Goals and rewards

Question 6

Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.

Accepted Answer

A) True 
 B)False

Question 7

Explain the concept of force field analysis.

Accepted Answer

The answer of Explain the concept of force field analysis....

Question 8

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage

Question 9

A change agent is an OD specialist who contracts with an organization to facilitate change.

Accepted Answer

A) True 
 B)False

Question 10

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Accepted Answer

A) True 
 B)False

Question 11

According to MANAGER'S SHOPTALK in Chapter 10, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

Accepted Answer

A)  establish a sense of urgency 
B)  form a powerful coalition of managers 
C)  communicate the vision 
D)  empower others to act on the vision 
E)  all of these are steps in the plan

Question 12

Which of the following is NOT a characteristic of a creative individual?

Accepted Answer

A)  Conceptual theory 
B)  Undisciplined exploration 
C)  Persistence and focused approach 
D)  Authorization and dependent 
E)  all of these are characteristic of a creative individual

Question 13

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Accepted Answer

A)  Coercion 
B)  Top management support 
C)  Negotiation 
D)  Participation 
E)  Communication

Question 14

A disparity between existing and desired performance levels is known as a(n) ____________________.

Accepted Answer

The answer of A disparity between existing and desired performance...

Question 15

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as

Accepted Answer

A)  change agent. 
B)  changing. 
C)  refreezing. 
D)  unfreezing. 
E)  exercising.

Question 16

____ refers to an organization's product or service output.

Accepted Answer

A)  Competitive 
B)  Coercive 
C)  Technological 
D)  Cultural 
E)  New product

Question 17

An open team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Accepted Answer

A) True 
 B)False

Question 18

An OD specialist who contracts with an organization to facilitate change is called a(n) ____________________.

Accepted Answer

The answer of An OD specialist who contracts with an...

Question 19

Which of the following refers to the generation of novel solutions to perceived problems?

Accepted Answer

A)  Problem solving 
B)  Organizational development 
C)  Creativity 
D)  Brainstorming 
E)  Perceived solution

Question 20

Which of the following is a change in the organization's production process -- how the organization does its work.?

Accepted Answer

A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creativity 
E)  Incremental

Exam 10: Managing Change and Innovation

According to BusinessWeek, in 2008, ____ was ranked as the World's Most Innovative Company.

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

After the need for change has been perceived, the next part of the change process is implementing change.

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.

Explain the concept of force field analysis.

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

A change agent is an OD specialist who contracts with an organization to facilitate change.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

According to MANAGER'S SHOPTALK in Chapter 10, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

Which of the following is NOT a characteristic of a creative individual?

When trying to overcome the resistance for change, which approach is best suited when change is technical?

A disparity between existing and desired performance levels is known as a(n) ____________________.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as

____ refers to an organization's product or service output.

An open team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

An OD specialist who contracts with an organization to facilitate change is called a(n) ____________________.

Which of the following refers to the generation of novel solutions to perceived problems?

Which of the following is a change in the organization's production process -- how the organization does its work.?