Solved

Jones Company Promised a Customer That the Customer Would Receive

Question 11

Multiple Choice

Jones Company promised a customer that the customer would receive at least 98 percent of all items ordered.In fact,the customer received 95 percent of the items.This is an example of which "gap" in the customer satisfaction model?


A) Performance gap
B) Knowledge gap
C) Standards gap
D) Communications gap

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q6: A service strategy that allows customers many

Q7: Order-to-delivery lead time generally would be longest

Q8: Jones Company makes every effort to consistently

Q9: Refer to the following information.What is the

Q10: Zanda Company has told a supplier that

Q12: Suppose your job is to reduce the

Q13: Senior management thought customers expected a rate

Q14: Refer to the following information.What is the

Q15: Alpha Company has a performance standard of

Q16: Customer relationship management attempts to:<br>A)Ensure the development