Question 1

The difference between the market value and book value of a firm is its social capital.

Accepted Answer

A) True 
 B)False

Question 2

In social network analysis,groups can become too insular and fail to share what they have learned with people outside the group.This is a result of __________.

Accepted Answer

A)  bridging relationships 
B)  intellect 
C)  closure 
D)  diverse knowledge

Question 3

The use of e-mail can be distracting to employees.Some firms limit the time that employees spend using email.

Accepted Answer

A) True 
 B)False

Question 4

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent,but not on developing or retaining it.

Accepted Answer

A) True 
 B)False

Question 5

Dynamic capabilities include all of the following EXCEPT _________________.

Accepted Answer

A)  learning and innovating 
B)  becoming more efficient in operational processes 
C)  the ability of an organization to challenge the conventional industry in its industry and market 
D)  continuously adopting new ways of serving the evolving needs of the market

Question 6

Discuss the adage hire for attitude,train for skill.What are its implications for the attraction,training,and retention of top talent?

Accepted Answer

The answer of Discuss the adage hire for attitude,train for...

Question 7

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ___________ a company with mostly physical and financial assets.

Accepted Answer

A)  be equal to 
B)  be larger than 
C)  be smaller than 
D)  not be correlated with

Question 8

Attracting and retaining human capital is a challenge for many firms today.Firms experiencing high turnover should __________.

Accepted Answer

A)  focus on increased recruiting 
B)  decrease money spent on human capital 
C)  adopt effective retention strategies 
D)  make their work environment less stimulating

Question 9

Describe social capital.Where does it come from and how can a firm attempt to build it?

Accepted Answer

The answer of Describe social capital.Where does it come from...

Question 10

Tacit knowledge __________________.

Accepted Answer

A)  is the same as explicit knowledge 
B)  can be accessed only with the consent of the employees 
C)  is found mostly at the lower levels of the organization 
D)  can be codified but not reproduced

Question 11

Today,the loyalty of a knowledge worker to his or her employing firm has __________ compared to his or her loyalty to his or her profession and colleagues.

Accepted Answer

A)  increased 
B)  remained the same 
C)  decreased 
D)  no correlation when

Question 12

Once a knowledge asset (e.g.,a software code)is developed and paid for,it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following firms would you expect to have the highest ratio of market value to book value?

Accepted Answer

A)  Apple 
B)  Google 
C)  Southwest Airlines 
D)  Nucor (steel)

Question 14

New knowledge involves the continual interaction between __________ and __________ knowledge.

Accepted Answer

A)  intellectual; pragmatic 
B)  tacit; explicit 
C)  theoretical; practical 
D)  detailed; tacit

Question 15

In bridging relationships in social networks,one member is central to the communication flows in a group.

Accepted Answer

A) True 
 B)False

Question 16

Millennials value hard work and will rarely use vacation time.

Accepted Answer

A) True 
 B)False

Question 17

The painters,Vincent van Gogh and Pablo Picasso,had different personalities that resulted in their relative wealth at the time of their death.Van Gogh died penniless; Picasso died with an estate valued at $750 million.Explain this result in terms of social network analysis.

Accepted Answer

The answer of The painters,Vincent van Gogh and Pablo Picasso,had...

Question 18

ABC,Incorporated desires to have the most qualified people in every position throughout its organization.This is an example of a concern for _________.

Accepted Answer

A)  decreasing labor intensive training 
B)  developing social networks 
C)  developing human capital 
D)  leveraging organizational structure

Question 19

The more reliance a firm has on intellectual capital,the closer its book value will be to its market value.

Accepted Answer

A) True 
 B)False

Question 20

Changes in our economy have forced firms to be more concerned with protecting their ______.

Accepted Answer

A)  knowledge workers 
B)  social capital 
C)  intellectual capital 
D)  all of these

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangibleresources

The difference between the market value and book value of a firm is its social capital.

In social network analysis,groups can become too insular and fail to share what they have learned with people outside the group.This is a result of __________.

The use of e-mail can be distracting to employees.Some firms limit the time that employees spend using email.

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent,but not on developing or retaining it.

Dynamic capabilities include all of the following EXCEPT _________________.

Discuss the adage hire for attitude,train for skill.What are its implications for the attraction,training,and retention of top talent?

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ___________ a company with mostly physical and financial assets.

Attracting and retaining human capital is a challenge for many firms today.Firms experiencing high turnover should __________.

Describe social capital.Where does it come from and how can a firm attempt to build it?

Tacit knowledge __________________.

Today,the loyalty of a knowledge worker to his or her employing firm has __________ compared to his or her loyalty to his or her profession and colleagues.

Once a knowledge asset (e.g.,a software code)is developed and paid for,it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Which of the following firms would you expect to have the highest ratio of market value to book value?

New knowledge involves the continual interaction between and knowledge.

In bridging relationships in social networks,one member is central to the communication flows in a group.

Millennials value hard work and will rarely use vacation time.

The painters,Vincent van Gogh and Pablo Picasso,had different personalities that resulted in their relative wealth at the time of their death.Van Gogh died penniless; Picasso died with an estate valued at $750 million.Explain this result in terms of social network analysis.

ABC,Incorporated desires to have the most qualified people in every position throughout its organization.This is an example of a concern for _________.

The more reliance a firm has on intellectual capital,the closer its book value will be to its market value.

Changes in our economy have forced firms to be more concerned with protecting their ______.