Question 1

Flowcharting requires Microsoft Visio or similar flowcharting software.

Accepted Answer

A) True 
 B)False  False

Question 2

Throughput time is

Accepted Answer

A)   the same as the bottleneck.
B)   the maximum capacity minus the minimum capacity of a process.
C)   the time from when processing begins until a product or service is complete.
D)   applicable to customers served in a service process, but not product manufacturing. C

Question 3

Which of the following statements is/are correct?
(1)It is important for flowchart analysis to have a specific improvement goal in mind
(e)g.,reduce throughput time).
(2)It is important for flowchart analysis to only use the common flowchart symbols
When creating the flowchart to avoid any confusion.

Accepted Answer

A)   Only statement (1)  is correct.
B)   Only statement (2)  is correct.
C)   Both statements are correct.
D)   Both statements are incorrect. A

Question 4

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Accepted Answer

A) True 
 B)False

Question 5

It takes 1 minute to remove a burger from the cooler.The burger is cooked for 2 minutes and requires constant monitoring (the worker cannot do something else during cooking).Cooked burgers are assembled into sandwiches with buns,lettuce,and tomato slices.This step takes 45 seconds per sandwich.Finally,packaging the sandwich takes about 10 seconds.What is the bottleneck in the process?
 Why?

Accepted Answer

The answer of It takes 1 minute to remove a...

Question 6

Process elements that might be changed when improving a process include

Accepted Answer

A)   job design.
B)   product or service design.
C)   equipment or tools.
D)   all of the above.

Question 7

A diamond symbol in a flowchart indicates

Accepted Answer

A)   evaluation with more than one possible outcome.
B)   decision. 
C)   both (a)  and (b) .
D)   neither (a)  nor (b) .

Question 8

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

Accepted Answer

A)   20 customers
B)   5 customers
C)   3 customers
D)   None of the above

Question 9

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Accepted Answer

A)   100 units.
B)   125 units.
C)   150 units.
D)   175 units.

Question 10

Fit the following question to the correct category: Are all operational steps or activities necessary?

Accepted Answer

A)   Flow
B)   Quantity
C)   Quality
D)   None of the above

Question 11

A process will generally have at least one bottleneck.

Accepted Answer

A) True 
 B)False

Question 12

Provide two examples for each of the following categories of good questions to ask when conducting process flow analysis:
a.Flow
b.Time
c.Quantity
d.Quality
e.Cost

Accepted Answer

The answer of Provide two examples for each of the...

Question 13

Symbols used within a typical flowchart include all of the following EXCEPT

Accepted Answer

A)   a trapezoid, representing a work queue.
B)   an oval, representing the start or end of a process.
C)   an arrow, representing the flow of the work.
D)   a rectangle, representing a work activity.

Question 14

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Accepted Answer

A) True 
 B)False

Question 15

Consider the following two statements concerning business process reengineering (BPR): (1)BPR results are greatest when each function redesigns its own core processes.
(2)BPR efforts should be focused on the critical processes required to meet
Customers' needs.

Accepted Answer

A)   Only statement (1 )  is correct.
B)   Only statement (2)  is correct.
C)   Both statements are correct.
D)   Both statements are incorrect.

Question 16

Which of the following statements regarding business process reengineering is NOT correct?

Accepted Answer

A)   Placing decision authority at the lowest level possible tends to reduce bureaucracy.
B)   Ideally, only steps that add value to the customer are kept in the redesigned process.
C)   Most reengineering is done without the need to invest in new technologies.
D)   Reengineering is appropriate when processes simply cannot be improved in small steps.

Question 17

Analysis of the flow of information

Accepted Answer

A)   is necessary only if management wants tight control of the system.
B)   is more important than materials flow.
C)   should always accompany an analysis of materials flow.
D)   is of concern only to service industries.

Question 18

Which of the following would NOT be changed due to process flow analysis?

Accepted Answer

A)   Raw materials
B)   Product or service design
C)   Job design
D)   Customers

Question 19

The capacity of a process is determined by

Accepted Answer

A)   the bottleneck.
B)   the maximum of the required capacity resources.
C)   throughput time.
D)   none of the above.

Question 20

A service blueprint

Accepted Answer

A)   shows all points of interaction between the customer and the service providers.
B)   contains a "line of visibility."
C)   includes front-office and back-office process flows.
D)   has all of the above features.

Exam 6: Process-Flow Analysis

Flowcharting requires Microsoft Visio or similar flowcharting software.

Throughput time is

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Process elements that might be changed when improving a process include

A diamond symbol in a flowchart indicates

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Fit the following question to the correct category: Are all operational steps or activities necessary?

A process will generally have at least one bottleneck.

Provide two examples for each of the following categories of good questions to ask when conducting process flow analysis: a.Flow b.Time c.Quantity d.Quality e.Cost

Symbols used within a typical flowchart include all of the following EXCEPT

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Consider the following two statements concerning business process reengineering (BPR) : (1) BPR results are greatest when each function redesigns its own core processes. (2) BPR efforts should be focused on the critical processes required to meet Customers' needs.

Which of the following statements regarding business process reengineering is NOT correct?

Analysis of the flow of information

Which of the following would NOT be changed due to process flow analysis?

The capacity of a process is determined by

A service blueprint