Multiple Choice
Which of the following is NOT a correct statement?
A) A service is produced and consumed simultaneously.
B) Services are provided in a bundle of services and goods.
C) The service delivery system should be designed primarily around the employees in the system.
D) Low-contact services can usually be made more efficient than high-contact services.
Correct Answer:
Verified
Correct Answer:
Verified
Q7: Which of the following is the main
Q8: A service recovery process<br>A) follows every service
Q9: The major difference between the service delivery
Q10: McDonald's uses what Levitt refers to as
Q11: Which of the following is NOT a
Q13: High-contact services are more likely to be
Q14: The most important factor for improving employee
Q15: Which of the following is NOT an
Q16: An example of a service business/organization that
Q17: A good service guarantee<br>A) is often an