Pete's Frootique (Independent Grocer in Halifax)has a Piano Player in the Store,complimentary

Multiple Choice

Pete's Frootique (independent grocer in Halifax) has a piano player in the store,complimentary boxes of raisins,and even individual fresh-cut sunflowers.Because they want customers to have an enjoyable shopping experience,they are said to be engaged in:

A) customer loyalty management.
B) customer experience management.
C) customer relationship management.
D) market relationship management.