Obviously in a Bad Mood, Robert Comes to You Seeking

Multiple Choice

Obviously in a bad mood, Robert comes to you seeking your advice.He just lost a large account and does not know why.He asks you for your insights given your status in the company as a very successful salesperson.What would you tell him?

A) "Robert, don't worry-there are lots of other potential customers out there."
B) "Robert, it was obvious they were not a good fit for us-move on to the next prospect."
C) "Robert, welcome to the club; we all have walked in your shoes - relax."
D) "Robert, be professional, friendly, and contact the client to determine the reason(s) why you lost the account."
E) "Robert, give it time and the customer will call you back - our products are the best in the industry."