Los Angeles Sparks the WMBA's Los Angeles Sparks Is an Example of a Example

Multiple Choice

Los Angeles Sparks
The WMBA's Los Angeles Sparks is an example of a sports franchise adopting a CRM approach to grow their fan base. The Sparks CRM system, provided by software vendor "Smart Button" manages all email promotions sent to fans. Additionally, the sparks online fan site keeps fans informed of upcoming games, practices open to the public, team events, and more. The Sparks also instituted their new Home Court Advantage program that awards season ticket holders points for each seat they purchased for the season, that ticket holders can give to others. The ticket holders can actually earn extra points by telling Sparks at ticket renewal time who's getting the seats. At the end of the season, the top three point-givers receive cash prizes. The Sparks organization is gathering information on the ticket holder as well as the people that attend games with the free tickets. As a result, the Sparks have seen a sharp rise in late-season ticket sales this year.
-Refer to the Los Angeles Sparks. Some consumers may not want others to provide their names to the Sparks organization. This reflects which concern regarding CRM programs?

A) effectiveness
B) expense
C) consumer privacy
D) consumer dissonance
E) consumer apathy