Multiple Choice
The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service.One of the service values states,"I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.
A) training
B) deregulation
C) empowerment
D) commissioning
E) mediating
Correct Answer:
Verified
Correct Answer:
Verified
Q9: Ritz-Carlton Hotels<br>Cesar Ritz, the founder of the
Q22: Kellogg's gives consumers the chance to receive
Q33: Retailers who give their sales clerks the
Q53: A market-oriented firm defines its business in
Q76: In the early 1920s,Ford promised its customers
Q94: The sales and market orientations differ on
Q95: Which of the following statements about the
Q96: At The Container Store,every employee is trained
Q134: A company that sets its goals and
Q139: Best Buy has become the nation's largest