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    Excellence in Business Communication Study Set 2
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    Exam 8: Writing Routine and Positive Messages
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    In Responding Favourably to a Claim Even Though the Customer
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In Responding Favourably to a Claim Even Though the Customer

Question 83

Question 83

Essay

In responding favourably to a claim even though the customer was at fault,should you indicate that your customer was to blame? Why or why not?

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