Multiple Choice
Use the direct approach with a bad-news message if _____________
A) the message will have a great deal of personal impact on members of the audience.
B) the reader prefers short messages.
C) an order is unfillable or portions of it must be back-ordered.
D) you are refusing to make an adjustment on a claim.
Correct Answer:
Verified
Correct Answer:
Verified
Q34: What are the two benefits of stating
Q36: The point of using the indirect approach
Q37: When refusing adjustments of claims,use the direct
Q38: When you are refusing a request for
Q40: Withholding negative information or overemphasizing positive information
Q41: An important goal of any performance review
Q42: The close of a bad-news message should
Q43: The indirect approach actually softens the delivery
Q44: Whether the decision is to use a
Q58: You are faced with informing your supervisor