Multiple Choice
When you are refusing a request for information,you _____________
A) always use the direct approach.
B) invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of bad-news messages.
D) use the indirect approach when the stakes are high.
Correct Answer:
Verified
Correct Answer:
Verified
Q34: What are the two benefits of stating
Q36: The point of using the indirect approach
Q37: When refusing adjustments of claims,use the direct
Q39: Use the direct approach with a bad-news
Q40: Withholding negative information or overemphasizing positive information
Q41: An important goal of any performance review
Q42: The close of a bad-news message should
Q43: The indirect approach actually softens the delivery
Q58: You are faced with informing your supervisor
Q70: List three techniques for deemphasizing bad news.