The Method for a Persuasive Claim or Request for Adjustment

True/False

The method for a persuasive claim or request for adjustment is to start with the direct approach by stating the basic problem and what has been done about the problem up to that point.Then,it is always best to follow that with a statement of how distressed and angry you are with the product or service because,in this way,the recipient of your claim message knows that you are exasperated and expect satisfaction when the issue is resolved.