Question 1

_____ is the most common form of production deviance.

Accepted Answer

A) Theft 
B) Incivility 
C) Wasting resources 
D) Sabotage 
E) Harassment

Question 2

James is always reading and keeping up with organizational announcements and news that affects his company.James is demonstrating which type of citizenship behavior?

Accepted Answer

A) Helping 
B) Voice 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism

Question 3

Which of the following is false about counterproductive behaviors?

Accepted Answer

A) People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior. 
B) Counterproductive behavior is relevant to any job. 
C) There is a strong positive correlation between task performance and counterproductive behavior. 
D) Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents. 
E) Sometimes the best task performers are the ones who can best get away with counterproductive actions.

Question 4

Don always maintains a good attitude with coworkers even when the department is going through tough times.Don is demonstrating which type of citizenship behavior?

Accepted Answer

A) Helping 
B) Courtesy 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism

Question 5

Which of these involves maintaining a good attitude with coworkers,even when they have done something annoying or when the unit is going through tough times?

Accepted Answer

A) Helping 
B) Courtesy 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism

Question 6

Define task performance and identify and explain its dimensions.

Accepted Answer

The answer of Define task performance and identify and explain...

Question 7

The explicit obligations that an employee must fulfill to receive compensation and continued employment is known as:

Accepted Answer

A) job withdrawal. 
B) citizenship behavior. 
C) organizational commitment. 
D) task performance. 
E) counterproductive behavior.

Question 8

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:

Accepted Answer

A) counterproductive behavior. 
B) adaptive task performance. 
C) job withdrawal. 
D) citizenship behavior. 
E) routine task performance.

Question 9

Define job analysis and identify and explain the basic steps involved in completing one.

Accepted Answer

The answer of Define job analysis and identify and explain...

Question 10

According to research conducted in a paper mill,which of the following is true about citizenship behavior?

Accepted Answer

A) The quantity but not quality of crew output was higher in crews that included more good citizens. 
B) The quality but not quantity of crew output was higher in crews that included more good citizens. 
C) The quantity and quality of crew output was higher in crews that included more good citizens. 
D) Unfortunately,higher levels of citizenship behavior produced more food waste and greater customer complaints in the restaurant study. 
E) Citizenship behaviors were not relevant to performance in the paper mill.

Question 11

Suzy keeps the other employees in her department informed about various issues that are relevant to them.Suzy is demonstrating which type of citizenship behavior?

Accepted Answer

A) Helping 
B) Courtesy 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism

Question 12

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following behaviors is considered to be personal aggression?

Accepted Answer

A) Wasting resources 
B) Theft 
C) Incivility 
D) Harassment 
E) Substance abuse

Question 14

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Accepted Answer

A) True 
 B)False

Question 15

Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place,is known as:

Accepted Answer

A) job withdrawal. 
B) adaptive task performance. 
C) counterproductive behavior. 
D) citizenship behavior. 
E) routine task performance.

Question 16

Ricardo has dinner with one of the company's most important clients.The client calls Ricardo's boss the next day to complain that Ricardo was discourteous,impolite,and rude the evening before.Ricardo is demonstrating which type of counterproductive behavior?

Accepted Answer

A) Substance abuse 
B) Wasting resources 
C) Incivility 
D) Personal aggression 
E) Gossiping

Question 17

Behaviors that intentionally disadvantage other individuals rather than the larger organization are known as:

Accepted Answer

A) theft. 
B) incivility. 
C) wasting resources. 
D) sabotage. 
E) political deviance.

Question 18

Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed.Allison is demonstrating which type of counterproductive behavior?

Accepted Answer

A) Substance abuse 
B) Wasting resources 
C) Political deviance 
D) Personal aggression 
E) Gossiping

Question 19

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Accepted Answer

A) True 
 B)False

Question 20

The electronic government database used to identify the set of behaviors needed to define task performance is known as the:

Accepted Answer

A) Behavioral Anchored Ratings Scale Network. 
B) Job Analysis Network. 
C) Occupational Information Network. 
D) Organizational Behavior Research Network. 
E) Task Force Network.

Exam 2: Performance and Commitment

_____ is the most common form of production deviance.

James is always reading and keeping up with organizational announcements and news that affects his company.James is demonstrating which type of citizenship behavior?

Which of the following is false about counterproductive behaviors?

Don always maintains a good attitude with coworkers even when the department is going through tough times.Don is demonstrating which type of citizenship behavior?

Which of these involves maintaining a good attitude with coworkers,even when they have done something annoying or when the unit is going through tough times?

Define task performance and identify and explain its dimensions.

The explicit obligations that an employee must fulfill to receive compensation and continued employment is known as:

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:

Define job analysis and identify and explain the basic steps involved in completing one.

According to research conducted in a paper mill,which of the following is true about citizenship behavior?

Suzy keeps the other employees in her department informed about various issues that are relevant to them.Suzy is demonstrating which type of citizenship behavior?

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Which of the following behaviors is considered to be personal aggression?

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place,is known as:

Ricardo has dinner with one of the company's most important clients.The client calls Ricardo's boss the next day to complain that Ricardo was discourteous,impolite,and rude the evening before.Ricardo is demonstrating which type of counterproductive behavior?

Behaviors that intentionally disadvantage other individuals rather than the larger organization are known as:

Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed.Allison is demonstrating which type of counterproductive behavior?

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

The electronic government database used to identify the set of behaviors needed to define task performance is known as the: